- Who we are:
Terry’s Window Repairs (We, Us, Our) are a Windows and doors installer and repair service based in Liverpool, United Kingdom
- What this policy is for:
This policy is to outline our role and responsibility as a data controller for people you use our website and services. We wish to explain to anyone visiting our site that they have a choice whether we use their data or not by expressly opting in to our service displayed on the bottom of the page the first time you visit.
- What Data do we capture? What we use it for and what cookies we use.
We also have an option for people to enquire for our services this data captures personal data provided such as: Name, Phone number and email address. Both providing your phone number and last name are optional. We do this so that it is an easy method for customers to contact us. If you then become a customer of ours we will keep basic data such as a name and contact number so we can get hold of you to discuss any problems with your services. If you cancel your services from us all your data we store will be deleted upon cancellation. If you enquire and do not become a customer we completely remove your personal data within three months of initial contact.
Your data is not used for any marketing what so ever. When you give us personal data we will only ever use it to discuss your services and enquiry we will never use it to market any additional service to you.
Your personal data is also not shared, shown or sold to any third parties. We take great effort in ensuring our customers data is secure. Your data is only accessible to people working for Terry’s Window Repairs so they can deliver the service you have asked for.
More Cookies we use are:
catAccCookies – This cookie records whether you accept to using cookies or not It lasts for a period of 3o days from visiting this site. Does not record any personal information.
wp-settings-1 – This cookie is used to customise the interface of the main site in both front and back end, it also helps record individual users visiting the site with a unique ID (does not record any personal information). Duration 1 year.
wp-settings-time-1- This cookie like wp- settings helps with the interface of the site in both front and backend. It also adds a time to each individual user ID. (Does not collect personal information). Duration 1 year.
- How we protect your data
Our site hosted on an encrypted and secure server. We also run regular maintenance on our sites and computer systems to ensure that there have been no hacking attempts.
We run weekly backups of our server and site to ensure nothing is ever lost.
Any data sent from our website to us is sent via our encrypted server, so is secure and at no point leaves this server until it is deleted, ensuring your personal data is secure and only in one place so cannot be lost or shared.
- Your data rights
As a user of our sites you have a right to decide what data of yours is being used if any.
When filling out our enquiry form we will always ensure there is a clear box you have to tick that ensures you consent to us storing your data for our period of contact.
You may contact us at any time to delete or remove any personal data of yours we have, this will be done immediately.
There are also ways to block cookies completely however these vary from browser to browser and will affect our and many websites performance.